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Privacy Policy

The data controller is:

Tandego GmbH
Arndtstrasse 12
79539 Lörrach
Germany

customer@tandego.com

Protecting your privacy is extremely important to us. We provide detailed information below about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time you visit a website, the web server simply stores a so-called server log file automatically, which contains, for example, the name of the requested file, your IP address, the date and time of the visit, the volume of data transmitted and the requesting provider (access data) and documents the visit. This access data is evaluated for the sole purpose of ensuring the smooth operation of the site and improving our offer. This is intended to safeguard our legitimate interests, overriding in the balance of interests, in presenting our products and services correctly pursuant to Art. 6(1)(1)(f) of the General Data Protection Regulation (GDPR). All access data will be deleted no later than seven days after the end of your visit to the site.

Hosting

In some instances, the website hosting and presentation services are provided by our service providers within the framework of contract processing. Unless otherwise clarified in this Privacy Policy, all access data, and all data collected on this website in the forms provided for this purpose, will be processed on their servers. If you have any questions about our service providers and the basis of our co-operation with them, please use the contact details provided in this Privacy Policy.

Our service providers have and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by resolution: Switzerland

2. Contact data collection

During the course of customer communications, we collect personal data pursuant to Art. 6(1)(1)(b) GDPR in order to process your enquiries if you provide such details voluntarily when you contact us (for example, via the contact form, live chat tool or email). Mandatory fields are marked as such since we need these details to process your request. The data that is collected can be seen from the respective forms. After processing your request in full, your data will be erased unless you have expressly consented to further use of the same pursuant to Art. 6(1)(1)(a) GDPR, or unless we reserve the right to subsequent use of the data, which is legally permissible and about which we inform you in this policy.

3. Cookies and other technologies

3.1 General Information

To make your visit to our website attractive and to enable the use of certain features, we use technology on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted (so-called session cookies) after the end of your browser session, in other words when you close your browser. Other cookies remain on your end device and allow us to recognise your browser the next time you visit the site (persistent cookies).

We use technologies that are absolutely necessary for the use of certain features on our website (e.g. the shopping cart feature). These technologies collect and process your IP address, time of visit, device and browser information and information about your use of our website (for example, information about the contents of your shopping cart). The purpose of this is a legitimate interest, overriding in the balance of interests, in presenting our offer in an optimised fashion pursuant to Art. 6(1)(1)(f) GDPR.

We also use technologies to fulfil our legal obligations (for example, to be able to demonstrate consent to the processing of your personal data) and for web analytics and online marketing. For more information, including the respective legal basis for the data processing, please refer to the subsequent sections of this Privacy Policy.

If you have consented to the use of such technologies in accordance with Art. 6(1)(1)(a) GDPR, you can revoke your consent at any time by sending a message to the contact details set out in the Privacy Policy.

4. Use of cookies and other technologies for web analytics and advertising
purposes

If you have granted your consent in accordance with Art. 6(1)(1)(a) GDPR, we use the following cookies and other third-party technologies on our website. Once the purpose in question lapses, and when we cease to use the technology in question, the data collected in connection with the same will be erased. You may revoke your consent at any time with effect for the future. For more information about your opt-out options, please see the “Cookies and other technologies” section. Further information, including the basis of our co-operation with the individual providers, can be found in the individual technologies. If you have any questions about the providers and the basis of our co-operation with them, please use the contact details described in this Privacy Policy.

4.1 Use of Google services for web analytics and advertising purposes

We use the technologies described below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information about your use of our website collected automatically by the Google technologies is generally transferred to and stored on a server belonging to Google LLC, 1600
Amphitheatre Parkway Mountain View, CA 94043, USA. There is no resolution on adequacy by the European Commission for the USA. Our co-operation with such partners is based on the European Commission standard data protection clauses. If your IP address is collected through Google technologies, it will be shortened by enabling IP anonymisation before it is stored on Google servers. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, data processing takes place on the basis of an agreement concluded between joint controllers for the respective technology in accordance with Art. 26 GDPR. More information about data processing by Google can be found in Google’s Privacy
Policy

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website) from which user profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address will never be merged with other data held by Google. Data processing takes place on the basis of an agreement on contract processing by Google. For the purpose of improving the marketing of our website, we have enabled the data sharing settings for “Google products and services“. This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. Data sharing with Google within the framework of these data sharing settings is based on an additional agreement between controllers. We have no influence over the subsequent data processing by Google.

4.2 Use of Facebook services for web analytics and advertising purposes
Use of Facebook Pixel

We use Facebook Pixel as part of the following technologies by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”). Using Facebook Pixel, data (IP address, time of visit, device and browser information and information about your use of our website based on events such as visiting a website or newsletter registration) is automatically collected and stored. This data is then used to create user profiles using pseudonyms. In addition, as part of the so-called extended comparison of data, information that can be used to identify individuals (e.g. names, email addresses and telephone numbers) is also hashed, collected and stored for comparison purposes. For this purpose, when you visit our website, Facebook Pixel automatically sets a cookie that enables the recognition of your browser automatically when you visit other websites by means of a pseudonymous cookie ID. Facebook will merge this information with other data from your Facebook account and use it to compile reports about
website activity and to provide other website-related services, in particular personalised and group-based advertising.

The information about your use of our website collected automatically by Facebook technologies is usually transmitted to and stored on a server belonging to Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. There is no resolution on adequacy by the European Commission for the USA. Where we are responsible for the transmission of data to the USA, our co-operation is based on the European Commission standard data protection clauses. More information
about data processing by Facebook can be found in the Facebook Privacy Policy.

Facebook Analytics

In Facebook Analytics, statistics about visitor activities on our website are generated from the data collected with the Facebook Pixel about your use of our website. Data processing takes place on the basis of an agreement on contract processing by Facebook. The purpose of such analysis is to optimally present and market our website.

5. Social Media

5.1 Facebook and Instagram social plugins

Social buttons for social networks are used on our website. These are only integrated into the page as HTML links, so that no connection is made to the servers of the respective provider when accessing our website. Clicking one of the buttons opens the website of the respective social network in a new window
of your browser where you can click the Like or Share button, for example.

5.2 Our online presence on Facebook, Instagram, YouTube, LinkedIn

Where you have granted the respective social media operator consent to do so in accordance with Art. 6(1)(1)(a) GDPR, when you visit our websites on the social media channels specified above, your data will be automatically collected and stored for market research and advertising purposes. It will be used to create user profiles using pseudonyms. These can be used, for example, to place advertisements on and outside the platforms that are likely to match your interests. Cookies are generally used for this purpose. For detailed information about the processing and use of the data by the respective social media operator, and your contact options and rights in this respect plus possible settings to protect your privacy, please see the privacy policies of the providers linked below. If you still need help in this respect, you are welcome to contact us.

Facebook is a product of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”). The information collected automatically by Facebook Ireland about your use of our online presence on Facebook is usually transmitted to and stored on a server belonging to Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. There is no resolution on adequacy by the European Commission for the USA. Our co-operation with such partners is based on the European Commission standard data protection clauses. Data processing while visiting a Facebook fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. You can find out more (information about Insights data) here.

Instagram is a product by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”). The information collected automatically by Facebook Ireland about your use of our online presence on Instagram is usually transmitted to and stored on a server belonging to Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. There is no resolution on adequacy by the European Commission for the USA. Our co-operation with such partners is based on the European Commission standard data protection clauses. Data processing while visiting an Instagram fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. You can find out more information
about Insights data) here.

YouTube is a product by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information about your use of our online presence on YouTube collected automatically by Google is usually transmitted to and stored on a server belonging to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. There is no resolution on adequacy by the European Commission for the USA. Our co-operation with such partners is based on the European Commission standard data protection clauses.

6. Contact options and your rights

6.1 Your rights

As a data subject, you have the following rights:
In accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein.

  • In accordance with Art. 16 GDPR, the right to request the immediate rectification of incorrect data or completion of your personal data stored by us.
  • In accordance with Art. 17 GDPR, the right to request the erasure of your personal data stored by us, except where further processing is necessary
  • to exercise the right to freedom of expression and information;
  • to comply with a legal obligation;
  • for reasons of public interest; or
  • to establish, exercise or defend legal claims.

In accordance with Art. 18 GDPR, the right to request the restriction of the processing of your personal data where:

  • the accuracy of the data is contested by you;
  • the processing is unlawful but you oppose erasure of the data;
  • we no longer need the data but you need it to assert, exercise or defend legal
    claims, or you have objected to the processing pursuant to Art. 21 GDPR.
  • In accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request the transfer of the same to another controller.
  • In accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. To do this, you can usually contact the supervisory authority in your usual place of residence or place of work or our registered office.
  • Right to object

Where we process personal data to safeguard our legitimate interests, which are overriding in a balance of interests, as outlined above, you may object to such processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing takes place for other purposes, you have the right to object only on grounds relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for the purpose of asserting, exercising or defending legal claims.

This does not apply if the processing is carried out for direct marketing purposes. We will no longer process your personal data for this purpose.

If you have any questions about the collection, processing or use of your personal data, or wish to request information, rectification, restriction or the erasure of data, or revoke any consent granted or object to a particular data usage, please contact us directly using the contact details in our Privacy Policy (data controller).